Privacy Policy

1. Who we are

AgentREBoost (“we”, “us”) provides an automated lead-response service for real estate professionals. This policy explains what data we handle and why.

2. What we access

With your explicit authorization through Google, AgentREBoost connects to the Gmail mailbox you choose. We request only two Gmail permissions:

• Read your email, so our software can automatically scan each new message as it arrives to find real estate leads, and so you can see your recent mail inside AgentREBoost.
• Send email as you, so we can send your reply to each new lead and, for brokerages, forward leads from the broker’s mailbox to the assigned agent and send agent invitations from the broker’s address.

We also receive your Google account email address to identify the connected mailbox.

We never change, move, label or delete anything in your mailbox. Messages that are not leads are not stored. We keep only a message identifier and the time it arrived, with no sender, subject or content, for 180 days, to confirm that our lead detection works and never processes a message twice. We do not use your mailbox contents to train AI models.

3. What we store

• Your account details and configuration, including your name, login email, mobile number, branding, signature, booking links and reply templates
• For each email identified as a lead: a copy of that email, and the lead details we extract from it (name, phone, email address and property), so you have an auditable history of leads and replies. The lead gave these contact details so a real estate agent would contact them, and we keep them as business records even after the email itself is deleted.
• A record of the text messages and emails we send for you
• The authorization tokens for your mailbox, stored encrypted
• For messages that are not leads: a message identifier and arrival time only, deleted after 180 days

All data is stored in the United States on Amazon Web Services. Our database and its backups are encrypted at rest.

4. Text messages

When a new lead arrives, we send a text message to the mobile number you give us during setup, with the lead’s name and number. You agree to receive these texts by providing your number. Message frequency depends on how many leads you receive. Message and data rates may apply. Reply STOP to stop texts, or HELP for help. Carriers are not liable for delayed or undelivered messages.

When a lead contacts you and their message includes a mobile number, we may send them one text on your behalf, so they can reach you: your number, or a link to book a time. This is only for that first connection. We do not send leads ongoing or promotional texts, and a lead can reply STOP to receive no further texts.

If a lead texts after their agent’s account has closed, we forward the text to the agent’s brokerage when there is one. Otherwise we send the lead one automatic text saying the agent is no longer available.

We do not use your phone number or your leads’ numbers for marketing. Mobile numbers and text-message consent are never sold or shared with third parties for their own marketing purposes.

5. Brokerage accounts

If your brokerage manages your AgentREBoost account, authorized brokerage administrators can see the leads routed to you, when each arrived, which agent it was assigned to, and when it was first answered. They can also reassign leads. Brokerage administrators cannot see the rest of your mailbox. Leads that arrive in a broker’s mailbox belong to the brokerage and stay with it if an agent leaves.

6. Who else can see your data

AgentREBoost support. Our staff do not read your email or leads, except (a) when you ask us for help, (b) to investigate and fix a problem with the service, (c) to protect the security of the service, or (d) when the law requires it. Every time our staff view your mailbox or a lead email, it is recorded.

Service providers. We use these providers only to deliver the service to you. They may process parts of your data on our behalf and may not use it for any other purpose:

• Amazon Web Services: hosting and storage, and Amazon Comprehend to recognize names and contact details in lead emails
• Smarty and Google Address Validation: to check property addresses
• Telnyx and Twilio: to send and receive text messages, and to check whether a lead’s phone number can receive texts
• Twilio SendGrid: to send system emails such as password resets and account notices

Google user data. AgentREBoost’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Gmail data only to provide and improve the lead-response features you see in AgentREBoost. We do not use it for advertising, we do not sell it, and we do not transfer it to anyone except as described above or as required by law.

7. What we never do

• We do not sell, rent or share your data, or your leads’ data, with third parties for marketing
• We do not contact your leads other than in direct reply to a message they sent you, as described in section 4
• We do not use your mailbox data for any purpose other than delivering this service to you
• We do not use your mailbox contents, or your leads’ data, to train AI models

8. Your leads’ data

People who contact you remain your contacts. We process their messages only to identify the lead, deliver your reply and notify you. If a lead texts STOP, we keep a record of that request, even after other data is deleted, so we never text that number again.

9. Retention and deletion

How long we keep data

• Message identifiers and arrival times of messages that are not leads: 180 days
• The original text of lead emails: 180 days after the lead arrives. The lead details extracted from it stay in your lead history.
• System and audit logs: 180 days
• Backups: we delete backups after 3 months, so deleted data is gone from all backups within 3 months

Remove our access. You can remove AgentREBoost’s access to your mailbox at any time in your Google Account at https://myaccount.google.com/permissions. We then stop monitoring that mailbox, and new leads in it are not answered until you reconnect. Your lead history stays available in your account. To stop using AgentREBoost altogether, close your account as described below.

Ask us to delete your Gmail data. Anyone whose mailbox was connected, including an agent who cannot close the brokerage’s account, can ask us in writing to delete the data we copied from their mailbox. Write to boost@agentreboost.com. We complete requests within 30 days.

Close your account. A brokerage’s broker, or an independent agent, can close the account under Configure. Brokers own their brokerage’s account: if other brokers remain, a broker can close only their own login; the last broker closing the account closes the whole brokerage, including every agent login in it. When an account is closed, sign-in and our access to the connected mailboxes end at once, and we revoke our access at Google. We delete the data we copied from those mailboxes (the stored copies of lead emails and the message records described above) 30 days later. During those 30 days you can ask us to cancel the closure, and we use that time to resolve any open issues or disputes.

Your leads’ contact details, and the record of replies, texts and assignments, are kept as business records (see “What we keep after deletion”).

What we keep after deletion. We keep your account record (name, login email and mobile number), billing and payment history, your leads’ contact details with the history of replies, texts and assignments, and records of STOP requests. We need these as business records, for tax and accounting obligations, for payment-card rules, and for laws about text messaging. None of these records contain the text of your emails. System logs and backups are not edited; they are deleted on the schedule above.

10. Security

Data is encrypted in transit. Our database and its backups are encrypted at rest. Mailbox authorization tokens are additionally encrypted with AES-256. Access to production systems is restricted to the personnel who need it to operate the service, and staff access to customer mailboxes and lead emails is recorded.

11. Changes to this policy

We will post material changes on this page and update the date above.

12. Contact

Questions about this policy: boost@agentreboost.com.